Termini di Reso o Scambio

Scambio
If you are not satisfied with your product, you can return it for a refund within 14 days of receiving the product. Please note that if 14 days have passed since you received your order, we unfortunately cannot offer you a refund or an exchange. The return policy applies only in case of "Delivery of a different size than ordered" or "Presence of damages to the product that were not present in the pre-shipping documentation" and does not apply if you have already worn the product. Therefore, please keep the product in exactly the same condition as received. Please note that we may not be required to provide a refund or exchange if it does not meet the specified conditions or if you continue to use the goods after discovering the defect. If you wish to exchange the product, please contact us via Email: gethefeedback2.0@gmail.com and we will provide you with the return address and instructions. The cost of return shipping is entirely your responsibility. Under the new rules introduced by PayPal in our payment portal: "starting from November 27, 2022, PayPal will no longer provide free return labels nor accept requests for refunds of return shipping costs. Make sure to send any eligible requests before this date to ensure they are received and examined as usual."

Ritorno
If you are not satisfied with your product, you can return it for a refund within 14 days of receiving the product. Please note that if 14 days have passed since you received your order, we unfortunately cannot offer you a refund. The return policy applies only in case of "Delivery of a different size than ordered" or "Presence of damages to the product that were not present in the pre-shipping documentation" and does not apply if you have already worn the product. Therefore, please keep the product in exactly the same condition as received. Please note that we may not be required to provide a refund if it does not meet the specified conditions or if you continue to use the goods after discovering the defect. Return products only if intact, clean, undamaged, and unused. Items must be equipped with labels, tags, and seals and returned in their original packaging. If you wish to return the product, please contact us via Email: gethefeedback2.0@gmail.com and we will provide you with the return address and instructions. Ship the product to the address we provided and then give us the tracking number through the platform where you previously contacted us for the return. Please use main shipping companies such as Poste Italiane, DHL, UPS, or FedEx for making the return. Do not use major shipping companies such as EMS or SDA to avoid issues with receipt. The cost of return shipping is entirely your responsibility. Under the new rules introduced by PayPal in our payment portal: "starting from November 27, 2022, PayPal will no longer provide free return labels nor accept requests for refunds of return shipping costs. Make sure to send any eligible requests before this date to ensure they are received and examined as usual." Therefore, before purchasing, please choose the product and size carefully and consult our size chart present on each product to avoid the possibility of having to return it. In any case, we will not be able to provide you with a refund if we have not first received back the purchased product.