Informazioni sulla spedizione e Istruzioni

CAN YOU COMMUNICATE REQUESTS TO THE COURIER HERE IN ITALY?

We don't do the deliveries.

We just go to give the parcels to the forwarding agency and then they will handle all the delivery from departure: CHINA to destination to customer.

After the package is shipped we can no longer request the package back, as the package just given to the shipping agencies will be placed inside the container also containing other packages from other sellers or sources and closed until it arrives at the destination country.

After the package is shipped we could no longer make changes to the package route or recipient information, as the package just given to the shipping agencies will be placed inside the container also containing other packages from other sellers or sources and closed until arrival at the Destination Country.

We cannot communicate anything to the courier in your city or country, since we as a company have no contacts with other shipping companies apart from the one present in China, therefore it is not possible to change delivery or communicate timetables or other indications.

It is recommended to pay attention to how the shipping data is entered before placing the order.

DO YOU SHIP WORLDWIDE?

Yes. We deliver to over 200 countries worldwide. However, there are some locations we are unable to ship to. If you are located in one of these countries we will contact you or refund your order.

WHEN WILL MY ORDER BE DELIVERED?

Before placing and paying for your order from the website, the estimated delivery date is written and calculated by the website by taking data from the estimated arrival of other parcels by calculating the average arrival.

This date is also present in the "order confirmation" email and please read everything carefully so as not to have questions or concerns about the arrival of the package.

CAN I TRACK MY ORDER?

Due to high demand, we are pleased to inform you that items will be shipped within 8-10 business days (excluding weekends and holidays) starting within the first 24 hours of your order date. However, please note that in certain economic situations, product availability or carrier delays may occur that may exceed this time frame.

Please be patient and do not hesitate to contact us for shipping status information only after at least 10 working days have passed from the order date.

You will receive your tracking number via the same email entered by you when placing your order, which will allow you to follow the path of your package in real time. Please allow up to 24 hours after completing your purchase for the "order confirmation" email to be generated.

Additionally, please note that our shipping facility, GETHEFEEDBACK2.0, operates exclusively on business days and not on holidays or weekends. Therefore, please note that delivery times may vary during these periods.

COVID-19 situation

In response to the current Coronavirus (2019.nCov) outbreak, which initially emerged in Wuhan, China, we are aware of the impact this situation is having on global businesses.

Unfortunately, many airlines have reduced or even canceled their flights to mainland China as a precautionary measure. As a result, transportation centers experience a significant increase in workload, leading to delays in processing and delivering shipments to and from China.

We want to reassure you that we are doing everything we can to mitigate these delays and keep shipments flowing as smoothly as possible. However, it is important to emphasize that the current situation is not under our direct control.

We understand the importance of your orders and understand the wait this entails. We kindly ask for your patience and understanding as we work closely with shipping agencies to overcome the obstacles this unexpected situation has thrown our way.

Please be assured that we will make every effort to keep you informed of any updates regarding your orders and will provide you with the necessary support during this period.

HOW DOES STANDARD SHIPPING WORK?

We would like to clarify the shipping process for destinations that may present customs difficulties, such as Germany, UK, Italy, Spain, France, USA NC/SC/PA, Canada and New Zealand. We collaborate with EXPRESS shipping agencies that offer alternative solutions to ensure smooth delivery. EXPRESS shipping agencies transport packages from departure to DHL or DPD/BRT processing centers in different locations such as Saudi Arabia, Taiwan, Bahrain, Oman, Singapore, etc. Please note that DHL or DPD/BRT tracking information may not be updated until your packages arrive at the designated processing center. This process is not managed directly by us, but by the shipping agencies involved. You may have to wait 16 to 18 days for tracking information to be available.

We understand that this process may seem complicated, but we want to reassure you that we are doing everything we can to ensure your order arrives safely and promptly. Please contact us if you have any questions or concerns regarding your order. We will be happy to provide you with further information and assistance.

CAN MY PACKAGE ARRIVE LATER OR DELAY?

We would like to provide you with more information regarding the delivery times of your order. It is important to note that delivery dates shown are estimates and cannot be guaranteed. An early or late arrival may occur for various reasons. We want to assure you that shipping delays are a common phenomenon and we will try to explain the reasons behind this eventuality.

If the selected item is out of stock, we will hold your order and do our best to ship it as quickly as possible, with a maximum delay of 14 days from the estimated delivery date. If we cannot contact you within 13 days, we will issue a refund for the out-of-stock item and ship the remaining items in your order immediately.

Incorrect or invalid shipping addresses may cause a delay in processing your order of 6-8 days. We kindly ask you to promptly respond to all emails requesting address verification. In the event that the address is incorrect, we will do everything possible to correct it within a maximum of 7 days from the order.

If your order is reported for fraud, processing may be delayed until we can verify that it is not actual fraud.

delays can also be caused by:

2. DELIVERY IS IN A SPECIAL APO/FPO CONTROL CITY

3. UNEXPECTED DELAYS FROM ONE OF THE CARRIERS OF BOTH CHINESE AND YOUR COUNTRY SHIPPING AGENCY

4. DELAYS DUE TO UNAVAILABILITY OF THE PRODUCT(S).

5. DELAYS DUE TO ORDERS PLACED ON HOLIDAYS OR WEEKENDS

6. DELAYS DUE TO PARCEL TRANSPORT DUE TO LARGE VOLUMES OF PARCELS COMING INTO YOUR COUNTRY

7. DELAYS DUE TO PROBLEMS WITH CREDIT CARD AUTHORIZATION AND VERIFICATION

8. DELAYS DUE TO YOUR COUNTRY'S CUSTOMS CHECKS THIS MAY TAKE (1- 2) WEEKS DEPENDS ON CUSTOMS)

9. DELAYS DUE TO THE LACK OF OUR WORKERS DUE TO COVID 19

10. DELAYS DUE TO DELAYS WITH THE AIR FLIGHT DEPARTING OUTSIDE EUROPE

We would like to highlight that the current Coronavirus (2019.nCov) outbreak, which originated in Wuhan, China, is impacting global businesses, including international shipping. Airlines are reducing or canceling flights to mainland China and transportation hubs are facing exceptionally high workloads, causing significant delays in shipments to and from China.

We want to reassure you that we will do everything we can to mitigate delays and ensure timely dispatch of your order. However, the situation is beyond our control.

HOW CAN I TRACK MY PACKAGE?

We usually use https://www.17track.net/it or https://parcelsapp.com/it